1. What is the process of writing correspondence?
2. How many types of correspondences are there, and how do you know which one is appropriate for a particular situation?
3. In business correspondence, what are the five suggestions for presenting yourself effectively and as a professional. Briefly explain each.
4. What are the ethical requirements for writing a business correspondence?
5. What are the elements of letters? And how many types of letters are there?
6. What is a memo? What are the guidelines for organizing a memo?
7, What is netiquette? Why must you adhere to it when writing e-mail in the workplace?
8. What are the ten suggestions for representing your organization in a Microblog?
9. In business writing, how do you correspond to multicultural readers? Please be specific.

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