Conversation in Negotiations 
Difficult conversations are a form of negotiation. Research scholarly articles on negotiating difficult conversations and discuss strategies for listening techniques. Be sure to address the following questions:

What do you think is the most effective listening technique? Why?
How could you demonstrate listening for feelings? Explain how this helps lead to resolution.
What could you do to show you are listening for content? Explain why this is helpful.

Please use those articles for the answers, select what match the best. 
1    Twenty-Five  Years of Group Decision and Negotiation: A Bibliometric Overview     by Sigifredo  Laengle, Nikunja  Mohan Modak, Jose  M Merigo, Gustavo  Zurita    Format: ArticlePublication year: 2018 | Peer-reviewed Journal: 

Group Decision and Negotiation : Published in cooperation with the Institute for Operations Research and the Management Sciences and its Section on Group Decision and Negotiation v27 n4 (201808): 505-542

Twenty-five years ago, in 1992, a journal named Group Decision and Negotiation was established in association with the Institute for Operations Research and the Management Sciences with the vision of promoting theoretical and empirical research, real-world  applications and case studies on group decision and negotiation processes. To celebrate its 25 years of continuous and outstanding contributions, this study aims to develop a bibliometric analysis of the publications of the journal between 1992 and 2016. The  Web of Science Core Collection database is used to identify the leading trends of the journal in terms of impacts, topics, authors, universities and countries. Moreover, it utilizes the visualization of similarities viewer software to analyze the bibliographic  couplings, co-citations, citations, co-authorships and co-occurrences of keywords.
Twenty-five years ago, in 1992, a journal named Group Decision and Negotiation was established in association with the Institute for  Operations Research and the Management Sciences with the vision of promoting theoretical and empirical research, real-world applications and case studies on group decision and negotiation processes. To celebrate its 25 years of continuous and outstanding contributions,  this study aims to develop a bibliometric analysis of the publications of the journal between 1992 and 2016. The Web of Science Core Collection database is used to identify the leading trends of the journal in terms of impacts, topics, authors, universities  and countries. Moreover, it utilizes the visualization of similarities viewer software to analyze the bibliographic couplings, co-citations, citations, co-authorships and co-occurrences of keywords. Read  Less     

  Laengle, Sigifredo, Nikunja Mohan Modak, Jose M. Merigo, and Gustavo Zurita. 2018. “Twenty-Five  Years of Group Decision and Negotiation: A Bibliometric Overview.” Group  Decision and Negotiation : Published in Cooperation with the Institute for Operations Research and the Management Sciences and Its Section on Group Decision and Negotiation 27(4):505–42.

  

  2    The  role of patient narratives in healthcare innovation: supporting translation and meaning making     by Anne  Reff Pedersen    Format: ArticlePublication year: 2016 | Peer-reviewed Journal: 

Journal of Health Organization and Management v30 n2 (20160411): 244-257

– The purpose of this paper is to investigate the process and impact of patient involvement in locally defined improvement projects in two hospital clinics. The paper particularly aims to examine how patient narratives, in the form of diaries and radio montage,  help to create new insights into patient experience for healthcare professionals, and support professionals’ enrolment and mobilisation in innovation projects. – Two case studies were undertaken. These drew upon qualitative interviews with staff and participant  observation during innovation workshops. Patient diaries and a recorded montage of patient voices were also collected. – The findings illuminate translation processes in healthcare innovation and the emergence of meaning making process for staff through the  active use of patient narratives. The paper highlights the critical role of meaning making as an enabler of patient-centred change processes in healthcare via: local clinic mangers defining problems and ideas; collecting and sharing patient narratives in innovation  workshops; and healthcare professionals’ interpretation of patient narratives supporting new insights into patient experience. – This study demonstrates how healthcare professionals’ meaning making can be supported by articulating, constructing, listening  and interpreting patient narratives. The two cases demonstrate how patient narratives serve as reflective devices for healthcare professionals. – This study presents a novel demonstration of the importance of patient narratives for translating healthcare innovation  in a clinical practice setting.
– The purpose of this paper is to investigate the process and impact of patient involvement in locally defined improvement projects in two hospital clinics. The paper particularly aims to ex… Read  More  

  

  Pedersen,  Anne Reff. 2016. “The Role of Patient Narratives in Healthcare Innovation: Supporting Translation and Meaning Making.” Journal  of Health Organization and Management 30(2):244–57.

  

  3     Building  an Inclusive Climate for Intercultural Dialogue: A Participant-Generated Framework     by Benjamin  J Broome, Ian  Derk, Robert  J Razzante, Elena  Steiner, Jameien  Taylor, Aaron  Zamora    Format: ArticlePublication year: 2019 | Peer-reviewed Journal: 

Negotiation and Conflict Management Research v12 n3 (August 2019): 234-255

This study investigates the question of how to build an inclusive environment for intercultural dialogue. Using the university campus as a context for our research, we conducted a facilitated idea generation workshop in which participants identified a set of  dialogic competencies, followed by individual interviews in which we explored participants’ perceptions of the relationships among these competencies. Interviews were conducted utilizing a software-assisted, idea-structuring methodology referred to as Interpretive  Structural Modeling (ISM). Based on our results, we constructed a framework that depicts the overall flow of influence among the set of dialogic competencies identified by the participants. While findings confirm the importance placed in current literature  on factors such as listening and empathy, they provide a more sophisticated and nuanced perspective on how to accomplish one of the oft-stated goals of intercultural dialogue, which is to help participants examine their unconscious biases, prejudices, and  privileges.
This study investigates the question of how to build an inclusive environment for intercultural dialogue. Using the university campus as a context for our research, we conducted a facilitate… Read  More   

  

    Broome, Benjamin  J. et al. 2019. “Building an Inclusive Climate for Intercultural Dialogue: A Participant-Generated Framework.” Negotiation  and Conflict Management Research 12(3):234–55.

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