Analyze the customer statements in the “The Good, the Bad, and the Ugly,” on page 260 and try to determine what the customers are saying in actionable terms that are meaningful to the managers of the restaurant and its methods used for improvement.  
Your response should be at least 200 words with at least one in-text citation from reference using Evans, J.R. (2017). The quality and performance excellence: Management, organization, and strategy (8th ed.). Cengage Learning.
Feel free to use other online resources (do not use Wikipedia or any pedia) in addition to the assigned textbook The Quality and Performance Excellence: Management, Organization, and Strategy. Your response should be at least 87% of your own work. Remember to use APA formatting and properly cite your references.